Contact information

AETHEREAL BLISS — CONTACT INFORMATION POLICY

OVERVIEW

This Contact Information Policy outlines how customers can reach Aethereal Bliss for support, order inquiries, and general communication.

By using our website or purchasing from us, you agree to use the contact methods provided below for all official communication.

PRIMARY CONTACT METHOD

All customer service inquiries should be directed to:

Email: Aetherealbliss.official@gmail.com 

We aim to respond to all inquiries within 24–48 business hours, excluding weekends and holidays.

ORDER SUPPORT

For order-related questions, please include:

  • Full name used at checkout
  • Order number
  • Detailed description of your request

This allows us to resolve issues as efficiently as possible.

DAMAGED OR URGENT ISSUES

If your order arrives damaged or requires urgent attention, please contact us within 24 hours of delivery.

Include:

  • Clear photos of the product
  • Photos of packaging (if applicable)
  • Order details

This helps us assess and resolve issues promptly.

BUSINESS INQUIRIES

For collaborations, press, wholesale, or event inquiries, please include “Business Inquiry” in the subject line of your email.

We will respond if your inquiry aligns with current brand opportunities.

COMMUNICATION BOUNDARIES

To maintain efficient operations and high-quality service:

  • We do not provide support via social media DMs for order issues
  • All official order communication must be conducted via email
  • Response times may vary during peak seasons or product launches

AVAILABILITY

Customer support is available:

  • Monday–Friday: Business hours
  • Closed on weekends and public holidays (responses resume next business day)

During high-volume periods (launches, holidays), response times may be extended.

ACCURACY OF CONTACT INFORMATION

Customers are responsible for ensuring they provide correct contact details at checkout.

Aethereal Bliss is not responsible for missed communications due to:

  • Incorrect email addresses
  • Spam/junk folder filtering
  • Inactive or inaccessible inboxes 

UPDATES TO THIS POLICY

We reserve the right to update or modify this Contact Information Policy at any time without prior notice.

CONTACT US

For all inquiries, please contact:

Aetherealbliss.official@gmail.com

Thank you for choosing Aethereal Bliss — where every detail is handled with care and intention.